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π Return Windows by Product Category
| Product Category | Return Eligibility | Resolution Options | Condition Required |
|---|---|---|---|
| NOONDUBAI Mall Flagship Items | 14 Days from delivery | Full Refund or Replacement | Unused, in original manufacturer box with tags & accessories. |
| Electronics & Gadgets | 14 Days from delivery | Replacement or Refund | Verified technical defect, transit damage, or incorrect model. |
| Fashion & Apparel | 14 Days from delivery | Size Exchange or Full Refund | Unwashed, unworn, with all original price tags attached. |
| Home & Living Essentials | 14 Days from delivery | Replacement or Refund | Complete in original packaging with instruction manuals. |
| Beauty, Fragrances & Personal Care | Damaged upon arrival only | Instant Replacement / Refund | Unopened safety seal (hygiene regulation). |
π¦ Qualifying Grounds for Return
β
Damaged or Broken in Transit
If your parcel arrives with physical exterior damage, simply take clear photos of the packaging and item, then submit a return request within 48 hours for expedited replacement or credit.
β
Incorrect or Missing Items
If the item received differs in color, size, specification, or is missing accessories compared to the catalog description, return pickup is scheduled at zero cost to you.
β±οΈ Refund Processing Matrix
Once our courier collects your return parcel and scans the tracking barcode, your refund is processed based on your original payment channel:
| Payment Channel Used | Refund Target | Standard Timeline |
|---|---|---|
| NOONDUBAI Pay Wallet | NOONDUBAI Wallet Balance | Instant (within minutes) |
| Credit / Debit Cards (Visa, MC, Amex) | Original Card Account | 3 to 7 Business Days (bank billing cycle) |
| Apple Pay / Google Pay | Linked Card / Account | 2 to 4 Business Days |
| SPayLater Credit Balance | Credit Line Adjustment | Instant adjustment to available credit limit |
How to initiate a return?
1. Open Me > My Purchases on your profile.
2. Tap on the order and click Return / Refund.
3. Select your reason, attach photos of the item, and submit.
4. A courier will collect the package from your address with zero pickup fees!
2. Tap on the order and click Return / Refund.
3. Select your reason, attach photos of the item, and submit.
4. A courier will collect the package from your address with zero pickup fees!
