LEGAL & PRIVACY

Privacy Policy

Effective Date: January 1, 2026 • Last Updated: September 2026 • Jurisdiction: United Arab Emirates (UAE)

Summary: Arabia Mart ("we", "our", or "us") values your trust. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, place orders, or use our digital services across the United Arab Emirates.

1. Information We Collect

We collect information you provide directly to us when using Arabia Mart services, including:

Personal Details: Full name, shipping address, billing address, and email address.
Order & Transaction Information: Products purchased, order amounts, payment confirmations, and delivery instructions.
Account Credentials: Username, encrypted password, and order history preferences.
Device & Usage Data: IP address, browser type, operating system, and interaction logs with our marketplace pages.

2. How We Use Your Information

We process your personal information strictly for legitimate commercial and operational purposes:

To fulfill, process, and deliver your orders accurately across all Emirates in the UAE.
To send order confirmations, dispatch notices, and electronic invoices.
To verify payments and prevent fraudulent transactions or security breaches.
To respond to your inquiries, customer support requests, and refund tickets.
To improve our catalog recommendations, platform speed, and overall user shopping experience.

3. Data Protection & Security Standards

We implement rigorous organizational and technical security measures to maintain the safety of your personal data:

256-Bit SSL/TLS Encryption: All communications between your browser and our servers are fully encrypted.
Payment Card Security: We do not store full credit or debit card numbers on our servers. All card payments are tokenized and processed via PCI-DSS compliant financial partners.
Restricted Access: Access to personal data is restricted to authorized personnel who need the information to perform order fulfillment and support tasks.

4. Sharing of Information

We respect your privacy and never sell, trade, or rent your personal information to third parties. We only share information with trusted third parties under strict confidentiality agreements:

Logistics & Courier Partners: Delivery carriers (e.g., FBN, Aramex, DHL) receive your name and UAE delivery address solely to complete package delivery.
Payment Gateways: Licensed UAE acquiring banks and payment gateways (Visa, Mastercard, Tabby, Tamara) to process payment authorizations.
Legal Compliance: When required by applicable UAE laws, regulations, or court orders.

5. Cookies and Tracking Technologies

Arabia Mart uses cookies to ensure smooth session management, maintain your shopping cart contents, preserve your Wishlist selections, and remember your language preference. You can choose to disable cookies through your browser settings, though certain marketplace features may not operate as intended.

6. Your Privacy Rights

Under applicable UAE consumer and data protection regulations, you are entitled to:

Access the personal information we hold about you.
Request corrections to any inaccurate or incomplete details.
Request the deletion of your account and associated personal data, subject to statutory record-keeping requirements.
Opt-out of promotional marketing communications at any time.

7. Contacting Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or our data management practices, please contact our Customer Care team via our official email address:

✉️ Customer Support Email: care@noon.com