Help Centre
How to Buy
How to Sell
Payment Methods
NOONDUBAI Pay
Return & Refund Policy
Contact Us
About NOONDUBAI
NOONDUBAI Careers
NOONDUBAI Policies & Terms
Privacy Policy
NOONDUBAI Mall Guide
Seller Centre
Returns & Refunds
Learn about our 14-day return policy, express courier pickups, and instant wallet refunds.
Payment & Cards
Information on Visa, MasterCard, American Express, Apple Pay, and installments.
Shipping & Delivery
Real-time parcel tracking, international courier dispatch, and delivery guarantees.
NOONDUBAI Pay & BNPL
Manage your wallet balance, 1-click checkout, and SPayLater 0% installment plans.
NOONDUBAI Mall
100% Authentic Guarantee from authorized brand flagship stores with 2x money-back policy.
Sell on NOONDUBAI
Merchant onboarding, store verification, 0% listing fees, and FBN/FBP logistics options.
β Frequently Asked Questions
How do I track my shipment in real time?
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You can track your order anytime by visiting your Me > My Purchases page. Each order features a dedicated live tracking link connected directly with our international courier partners (DHL, Aramex, FedEx). You will also receive automated email and SMS notifications as your parcel progresses through transit hubs.
What does Fulfilled by NOONDUBAI (FBN) mean?
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Items labeled Fulfilled by NOONDUBAI (FBN) are stored directly in NOONDUBAI's central logistics hubs in Dubai. When you place an order, our automated fulfillment team picks, packs, and dispatches the item immediately for maximum delivery speed and premium product packaging.
How long does it take for a store verification request to be approved?
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After a merchant submits their business details and trade license, the application enters Pending Verification. Our Customer Service and Compliance team in Dubai reviews documents within 24 business hours. Merchants can view their verification status in the Seller Centre.
How long does a refund take after returning an item?
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Once our courier collects the return package:
- NOONDUBAI Pay Wallet: Instant (within minutes).
- Credit / Debit Card: 3 to 7 working days depending on your bank's billing cycle.
- Apple Pay / Google Pay: 2 to 4 business days.
How do I apply promotional discount vouchers?
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On the Shopping Cart page, enter your code in the VOUCHER CODE field (such as
VIP100 for $10 off or SNAP50 for $5 off) and click Apply. Your cart total will recalculate immediately.
Are products on NOONDUBAI Mall 100% genuine?
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Absolutely. All products listed in NOONDUBAI Mall are sourced directly from brand principals or authorized national distributors. NOONDUBAI backs this with an unconditional 200% Money-Back Guarantee if any item is found to be non-genuine.
